Managing Staff Complaints and Grievances - Keele University
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Welcome to

Learning and Professional Development Centre

Support for all staff in their learning and development

Learning and Professional Development Centre

Managing Staff Complaints and Grievances

Length of Programme: 3 hours

About the Workshop:

An interactive workshop for line managers, designed to highlight the importance of managing complaints as informally and effectively as possible.

The workshop includes advice on informal management of complaints and formal management under the grievance procedure.

Learning Objectives:

By the end of the workshop you will:

  • Be able to recognise where complaints can arise from.
  • Have an increased awareness of the University Policy.
  • Be able to understand the role of the line manager in managing complaints.
  • Understand the role of the Human Resources Department.
  • Understand the benefits of resolving complaints as informally as possible.

Participants:

Anyone undertaking line management responsibility.

Please use this link: https://lpdc.admin.keele.ac.uk/index.php/hr_courses to view all scheduled workshops.