Central Services

6) I have received an invoice in my invoice task box "Pending Acceptance" the invioce is for a higher "value" or higher "quantity" than on my original purchase order - what do I do?

FAQ Number 6 - Order Variation

7) I have raised my Order Form, it has been approved and converted into a Purchase Order but I have not received my goods and the suppliers says they have not received my order. What could be the problem?

FAQ Number 7 - Confirmation Order

8) I have created an Order Form but when I press Continue it says I need to edit "Item Categories" - what do I do?

FAQ Number 8 - Edit Categories

9) I have received an invoice but I do not have an Purchase Order on the system - what do I do?

FAQ Number 9 - Confirmation Order

10) The supplier could not supply one of my items and has suggested an alternative - what do I do?

FAQ Number 10 - Alternative Item

11) How do I remove an item from my Order Form?

FAQ Number 11 - Remove Item from Order Form

12) I have an invoice in my "Invoice Task Box" and not sure what I need to do as I have already "confirmed delivery" for all the items I have received.

Sometimes an invoice requires action by the user before it is sent for payment. This may be for one of the following reasons:

Possible Options:-

12.1) Often if the invoice task is "pending user action" it is because the invoice has been received, allocated to the purchase order, but he user has not confirmed they have received the goods/service.

If you have received the items ordered, you need to "confirm delivery" for the items / service (also known as "receipting")

AC - Confirm Delivery - Receipting

12.2) There may be a line on the invoice that needs "mapping" to a line on the purchase order.

MA - Mapping

12.3) If the Automatically Apply Account Code Distribution button was "unticked" when raising your order form - all invoices relating the purchase order, will sit in your Invoice Task box awaiting your action to select the appropriate ledger code.

AD - Account Code Distribution

12.4) The value or quantity of the items on the invoice may be more than the value on the purhase order. In which case you may need to "vary" the purchase order to take account of this additional value or quantity.

Vary a Purchase Order

13) An invoice is stuck because there is a delivery charge that was not on my Purchase Order - the delivery charge is correct - what do I do?

FAQ Number 13 - Delivery Charge Order Variation

14) I am not happy with the invoice I have received - what do I do?

FAQ Number 14 - Dispute An Invoice

15) How do I duplicate an old Purchase Order Form to create a new one?

FAQ Number 15 - Order Form Clone

16) What is the difference between Punch-Out, Catalogue and Free-Text suppliers?

FAQ Number 16 - Suppliers

17) How do I find the website and contact details of a supplier. How do I check the supplier e-mail address the purchase order will go to?

FAQ 17 - Supplier Contact Details

18) My password needs changing but Parabilis will not accept the password I would like to use - Why is this?